Order issues

I’m missing my order, what do I do?

What do I do if I receive a faulty item in my order?

Where’s my stuff?

Gel packs and safety

How long should I heat my gel pack for?

Can I heat with hot water as I don't have a microwave?

Can the ice pack live in the freezer overnight?

How long do the gel packs last for?

Can the ice pack be used for both hot and cold therapy?

How do I use my gel pack?

My gel pack has a leak. What should I do?

Can I use my gel pack on a cut?

My gel pack has been pierced. Can I fix it?

Do I have to freeze my gel packs for 2 hours?

My microwave is not heating my gel pack evenly. What should I do?

How long will my gel pack stay hot or cold?

How do I clean my gel pack?

If my gel pack is too hot will it burn me?

Can I overheat my gel pack?

Can my children use my gel pack?

Is the gel non-toxic?

How often should I replace my gel pack?

How long should my gel pack be placed in a freezer for?

Can Ice packs reduce swelling?

Can I heat my gel pack straight from the freezer?

Can gel packs cause any side effects?

Are your gel packs suitable for all age group?

Are your gel packs reusable?

Can I use oven as an alternative for microwave?

Returns & Exchanges

What is your return policy?

What do you do with gel packs that are returned?

When can I expect my refund?

Need more help?

If you have any other questions, then please do not hesitate to get in touch. We are here to help!


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