Terms and Conditions

Please carefully read the following terms and conditions relating to your use of this site.

By using this site, it is deemed you have agreed to these terms and conditions of use. We reserve the right to amend them at any time. You should check these terms and conditions regularly for changes. By using this site after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these terms and conditions of use, please do not continue to use this site.

Restrictions on Use of Materials

The contents of our sites are protected by copyright and trademark laws, and are the property of their owners. Unless we state otherwise, you may access the materials located within the site for your personal use only. This means you may download one copy of posted materials on a single computer for personal, non-commercial home use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material you do not obtain any ownership rights in that material.

You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the site. Only if you obtain prior written consent from us – and from all other entities with an interest in the relevant intellectual property – may you publish, display or commercially exploit any material from the site.

You must abide by all additional copyright notices or other restrictions contained in any of the Sites.

The Company


The Customer

The corporate entity, firm or individual ordering the goods from the Company. All orders are made on the following terms & conditions alone.


Unless stated as fixed for a specified period, GelPacksDirect reserves the right to change prices at anytime without prior notice. All prices are excluding VAT.


The Customer will agree to pay the full invoice amount within 30 days from the date of invoice unless otherwise agreed in writing.


If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.


There will be no contract of any kind between the Customer and ourselves unless and until we actually dispatch the goods. At any point up until then, we may decline to supply the goods without giving any reason. At the moment, that we accept your order, by dispatching the goods (and not before), a contract will be made between you and us. If we decline to supply goods and payment has already been taken from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 30 days of declining your order. We shall not be obliged to offer you any additional compensation for disappointment suffered.

If there is a problem with your order in terms of availability of the goods or our ability to deliver, we shall contact you by telephone or email as soon as reasonably practicable.

If the goods that you ordered are not available, we reserve the right to substitute goods of a similar specification and quality.


GelpacksDirect will dispatch all orders for in-stock items received before 10am the same working day. Please note, there are some regions we are currently unable to guarantee fast delivery to. These areas include parts of Aberdeen, Carlisle, Stornoway, Isle Of Man, Inverness, North Ayrshire, Kirkwall, Cumbria, Isle Of Bute, Argyll, Perth, Isles Of Scilly & Lerwick. For further details of delivery to these areas please contact us.


Please refer to Returns Policy

Damaged & Missing Products

The Customer must make any claims for damaged or missing product within 3 working days of receipt of delivery. GelPacksDirect reserves the right to refuse any claims made after 3 working days. This does not affect the Customer’s statutory rights.

Online Images and Descriptions

Images on the site may differ slightly from the products supplied. In such an event, the product supplied by GelPacksDirect will still be fit for the purpose of its intended use.

Non UK Mainland Orders

GelPacksDirect reserves the right to treat orders from Customers outside of the UK on an individual basis.